Product Support Representative


Essential Duties and Responsibilities:

  • Travels in the field to perform training for both the dealer network and end users regarding the safe operation, application and maintenance and repair of all NPK/Paus products.
  • Travels in the field to perform repairs of all NPK/Paus products as needed.
  • Assists in the investigation, mediation and resolution of service, operation and repair issues related to the NPK/Paus products.
  • Test the repaired equipment for proper performance.
  • Visits dealers and end users on a regular basis to continue to foster a strong relationship between NPK/Paus and these entities.
  • Participates in NPK/Paus demonstrations.
  • Participates in the testing and monitoring of test units in the field, reporting the results to the engineering department as required.
  • Deals with situations and individuals that are in distress due to issues with the NPK/Paus products, possibly caused by non-NPK/Paus factors. Resolves these issues in a positive manner. 
  • Assist in providing input on warranty decisions with the product support manager.
  • Establishes and maintains a communicative, coordinated and cooperative relationship with all other functions within the organization.
  • Documents communication with dealers and end users using NPK service log system.
  • Recommends product and process improvements with NPK corrective action system.
  • Obey all MSHA and site safety rules.
  • Other duties as assigned

Experience and Requirements:

  • High School Diploma/GED
  • 5 years of experience troubleshooting and repair of construction and or mining equipment, diesel repair, hydraulic and hydrostatic experience, and electrical experience.
  • MSHA Underground Certification preferred
  • MSHA Electrical Card preferred
  • Red Seal Certification
  • Basic knowledge of Windows based programs
  • Travel may be required with very short notice—some being international.
  • Ability to speak English and French required.
  • Located near a major Canadian airport preferred